Category Archives: FAQ
What is the payment method?
We only accept TT payment.
If you order the available wall panel designs in our website, the payment method is 50% paid in advance, balance before sending original of B/L; if you order custom design or custom size design of our available wall panel designs, we request 100% paid in advance, small quantities also require 100% paid in advance.
What is the MOQ?
For wholesale customers, the minimum order quantity is 100 wall panels(you can take several different patterns to reach 100 wall panels, including textured wall panels, sculptured wall panels and decorative grille panels), we offer the wholesalers’ price for our wholesale customers;
For retail customer, there is no minimum order quantity requirement, we offer the retailers’ price to retail customers.
How To Find Out The Pattern Code In Your Site?
There are two ways to make you get the pattern code easily:
Method 1: click and find out the catalog of our wall panels (for example http://www.3d-wall-panels.com/textured-wall-panels/), then leave your mouse in the relative wall panel design for one second, then the relative wall panel design code is appeared.
Method 2: you can find all of our wall panel design code in our catalog page directly: http://www.3d-wall-panels.com/catalogue/
If you have any further doubts please feel free to contact our sales.
How could I get samples?
For our stocked wall panel designs, we supply free samples if the quantity is less than 3 panels, however, we don’t assume the freight cost, you need to offer us your courier account ( such as DHL, FedEx, UPS, TNT etc.) or ask a courier fetch the samples from us. we can also handle the air express for your convenience.
For customize design, we don’t offer the free sample, we need to charge you the sample cost according to your designs. Please confirm with our salesmen for further detail.
Can I customize (OEM) the packing of the wall panels?
Yes ! OEM service is also available for PANGU. It’s no problem for us to make your own brand or company logo printed in the carton box when pack the wall panels. However in that case, we need to charge you additional USD 1 per panel as the customize printing service cost. Please contact and check with our sales before placing the order.